"Patrick, On behalf of my son Angelo, his fiancé Heather Raymond, and myself, I wanted to take the opportunity to thank you for all your hard work to help secure Angelo's VA loan. The short sell opportunity came up quickly, and when Angelo's offer was accepted you immediately took time to meet with us personally, explain the type of funding arrangements that would be available to him, and continued to be responsive to all the questions we had about the process. Gina Van Thiel was also instrumental in getting all the necessary documents together to meet the tight deadlines we faced after the offer was accepted, and answer questions when you were in meetings. Your ability to interface with the selling agent, keep us updated, provide an excellent referral for the home inspection, and coach us through the myriad of steps to the process were a great comfort. In the end, we were all at the table at closing and so thrilled that Angelo was able to make his home ownership dreams come true in such a short amount of time. After two months in their new home, I'm happy to report that Angelo and his fiancé, Heather, and their two little dogs (Duke & Callie) celebrated Christmas and are enjoying winter in front of their beautiful fireplace. Thanks again for all your hard work and for making Angelo's home ownership goals your priority! Angelo and I will definitely refer you and your firm to anyone seeking great customer mortgage servicing options!! Best of success to you in the future and I hope our paths cross again."